Evaluation of the UCM Staff Satisfaction Survey

The aim of the survey was also to obtain ideas for improvement, also through open questions. The implementation of feedback from stakeholders is carried out in accordance with the PDCA cycle (planning, implementation, control and evaluation) and with the processes of the internal quality assurance system for higher education at UCM.

The survey was anonymous, the questionnaire was distributed to all university employees in a combined way (by mail or paper).

29% of the university staff participated in the survey, most of them aged 41-50 (32%), twice as many women as men. More than a third of respondents were staff who had worked at the University for 10-20 years. The Faculty of Arts, the Faculty of Mass Communication and the Rector's Office had the highest participation rates. 61% of the total respondents were academic staff.

The complete evaluation of the survey is available at vsk.sk - Quality Assessment - Feedback (authorized access for UCM employees).

Selected results:

65% of respondents are satisfied with the image of UCM,

56% of respondents are satisfied with the performance of UCM,

50% of respondents are unable to elaborate on sustainability issues and involvement in social responsibility projects (37 of them are academic staff),

17% of respondents are completely satisfied with their involvement in corporate social responsibility projects (including two senior staff members),

65% of respondents consider UCM to be open (friendly),

78% of respondents are satisfied with communication with senior staff,

52% of respondents perceive positively the opportunity to be involved in decision-making processes.

 

The highest level of satisfaction/agreement was shown by the staff in the items related to knowledge of the employee code of ethics, ethical behaviour/conduct and integrity (89%), followed by satisfaction with communication with senior staff and with the university's openness to change and innovation.

The highest level of perceived dissatisfaction/disagreement was expressed by staff in the item -I am satisfied with the allocation of tasks and the staff appraisal system (45%), followed by low satisfaction with the level of digitalisation and awareness of UCM strategies and plans.

The results further showed that 84% of the respondents were satisfied with interesting work, good colleagues and opportunities to go on international mobility. Employees are least satisfied with the facilities of the working environment (56%), financial remuneration and facilities of other areas - kitchenettes, relaxation areas, etc.

In the open-ended items, over 40 respondents commented. The statements focused on different aspects of working life or related to areas that are related to work and job performance. Mostly it was the area of parking and parking policy at the buildings of the UCM in Trnava, dissatisfaction with the system of work, financial remuneration, with the valuation of performance of individual categories of employees, with the increase in bureaucracy, with lack of information, with poor communication, etc.

The evaluation of the results of the questionnaire survey was part of the meeting of the UCM management and the meeting of the UCM Rector's College in June 2024. The UCM management will submit a proposal for measures to the College. The respondents will be informed electronically about the measures taken and their implementation and the UCM academic community will be informed via the UCM website.

Thanks to all those who participated in the survey this year. The UCM management appreciates the proactive approach and expressions of every UCM employee and hopes that in the future employees will continue to actively engage to improve our university.